Returns and Refunds

Last updated: October 26, 2026

Final sale

All sales are final. We do not accept returns or exchanges for change of mind, fit, or size. Please check our size guide before ordering.

Defective, damaged, or wrong items

If your item arrives defective, damaged in transit, or is not what you ordered, email Capsule@LacedUp.com within 7 days of delivery with your order number and photos. If we confirm the issue, we will send a replacement in the same size if available, or a full refund to your original payment method, including original shipping. We will send a prepaid return label when we need the item back.

Pre-order cancellations

You may cancel a pre-order for a full refund if we do not ship it by the estimated ship date we gave you, as described in our Shipping Policy. You may also cancel a pre-order at any time before it ships by emailing us; outside of a delay, cancellations before shipment are refunded minus the payment processing fees, which we keep. Once a pre-order ships, it is final sale.

Refund timing

Approved refunds are issued to the original payment method within 7 business days. Your bank may take additional time to post it.

Contact

Capsule@LacedUp.com