Shipping and Returns
Last updated: October 26, 2026
In-stock items
In-stock orders ship within 1 to 2 business days (Monday to Friday, excluding US holidays) from our New York warehouse. You will get a tracking number by email when your order ships.
Pre-order items
Pre-order items are not in stock yet. Each pre-order product page and your order confirmation show an estimated ship date. We charge your payment method when you place the order.
If your order contains both in-stock and pre-order items, we may ship the whole order when the pre-order item is ready, unless the product page says otherwise.
If a pre-order is delayed
If we cannot ship by the date we gave you, we will email you before that date with a new estimated ship date and give you the choice to: 1. Keep your order and wait for the new date, or 2. Cancel for a full refund to your original payment method.
If we do not hear back from you after a first delay, we will treat that as agreement to the new date. If the item is delayed a second time, or by more than 30 days past the first date, we will cancel and refund your order unless you tell us in writing that you want to keep waiting. Refunds for cancelled pre-orders are issued within 7 business days.
Shipping rates
- New York State: $7
- Rest of USA: from $9
- Canada: $20
- Rest of world: calculated at checkout (DHL or UPS)
International orders may owe duties, taxes, or brokerage fees on delivery. Those are the buyer's responsibility.
Lost or damaged packages
If tracking shows delivered but you did not receive your package, or it arrived damaged, email Capsule@LacedUp.com within 7 days of the delivery date with your order number and photos if damaged.
Contact
Capsule@LacedUp.com
Returns and Refunds
Final sale
All sales are final. We do not accept returns or exchanges for change of mind, fit, or size. Please check our size guide before ordering.
Defective, damaged, or wrong items
If your item arrives defective, damaged in transit, or is not what you ordered, email Capsule@LacedUp.com within 7 days of delivery with your order number and photos. If we confirm the issue, we will send a replacement in the same size if available, or a full refund to your original payment method, including original shipping. We will send a prepaid return label when we need the item back.
Pre-order cancellations
You may cancel a pre-order for a full refund if we do not ship it by the estimated ship date we gave you, as described in our Shipping Policy. You may also cancel a pre-order at any time before it ships by emailing us; outside of a delay, cancellations before shipment are refunded minus the payment processing fees, which we keep. Once a pre-order ships, it is final sale.
Refund timing
Approved refunds are issued to the original payment method within 7 business days. Your bank may take additional time to post it.
Contact
Capsule@LacedUp.com